{"id":991,"date":"2026-03-15T20:47:03","date_gmt":"2026-03-15T11:47:03","guid":{"rendered":"https:\/\/gottsu.jp\/?page_id=991"},"modified":"2026-03-15T20:48:58","modified_gmt":"2026-03-15T11:48:58","slug":"gottsu-online-shop-policy","status":"publish","type":"page","link":"https:\/\/gottsu.jp\/en\/gottsu-online-shop-policy\/","title":{"rendered":"Gottsu Online Shop Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Gottsu Online Shop Policy<\/h3>\n\n\n\n<p>By purchasing any&nbsp;Gottsu&nbsp;product(s) from the&nbsp;Gottsu&nbsp;Online Shop, you accept the&nbsp;Gottsu Online Shop Policy.&nbsp;<\/p>\n\n\n\n<p>1. Payment method&nbsp;<\/p>\n\n\n\n<p>1.1 The&nbsp;Gottsu&nbsp;online shop operates from the&nbsp;Paypal&nbsp;platform. The payment method will be through&nbsp;Paypal, and may be made with either a&nbsp;Paypal&nbsp;account or a credit card (such as Visa, Master) that is accepted by&nbsp;Paypal.&nbsp;<\/p>\n\n\n\n<p>1.2&nbsp;Gottsu&nbsp;will not hold your card information if you select a credit card payment method. (if you want to know more about&nbsp;Paypal&nbsp;service, please see&nbsp;<a href=\"https:\/\/www.paypal.com\/al\/webapps\/mpp\/ua\/legalhub-full?locale.x=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.paypal.com\/al\/webapps\/mpp\/ua\/legalhub-full?locale.x=en_US<\/a>)&nbsp;<\/p>\n\n\n\n<p>1.3&nbsp;Gottsu&nbsp;accept only JPN Yen value.&nbsp;Paypal&nbsp;will automatically exchange your country\u2019s currency to YEN based on the current exchange rate.&nbsp;<\/p>\n\n\n\n<p>2. Privacy policy&nbsp;<\/p>\n\n\n\n<p>2.1&nbsp;Gottsu&nbsp;will collect your name, address, zip code and email address for shipping purposes, and will safely store the collected information.&nbsp;Gottsu&nbsp;will not use or share your information except for contacting and shipping to you.&nbsp;&nbsp;<\/p>\n\n\n\n<p>2.2&nbsp;Gottsu&nbsp;will not provide your personal information to third parties (such as solicitors, data collection companies, or anyone requesting your information).&nbsp;&nbsp;<\/p>\n\n\n\n<p>3. Ordering and Shipping policy&nbsp;&nbsp;<\/p>\n\n\n\n<p>3.1 Images shown on the website are of a sample, not of the exact mouthpiece you will receive.&nbsp; Fine details of the actual product may be different from what is shown in the image (for example, marble mouthpieces will always have a different pattern than in the displayed image).&nbsp;&nbsp;<\/p>\n\n\n\n<p>3.2.&nbsp;Gottsu&nbsp;Online Shop will only ship to addresses outside of Japan. If you do not speak Japanese, but reside within Japan, please contact us at&nbsp;<a href=\"https:\/\/www.gottsu-japan.com\/home-english\/contact-us-en\/\">https:\/\/www.gottsu-japan.com\/home-english\/contact-us-en\/<\/a>.&nbsp;<\/p>\n\n\n\n<p>3.3 When your payment is verified,&nbsp;Gottsu&nbsp;will accept the order request and begin preparing your order.&nbsp;<\/p>\n\n\n\n<p>3.4&nbsp;Gottsu&nbsp;will send a confirmation e-mail of your order within 3 business days of when payment is verified.&nbsp;&nbsp;<\/p>\n\n\n\n<p>3.5 All mouthpieces are crafted to order, so they cannot be shipped immediately.&nbsp; Your order will be shipped approximately two weeks after the order date.&nbsp;<\/p>\n\n\n\n<p>3.6. A shipping invoice of the exact amount that is paid on the order&nbsp;&nbsp;will be included in the shipment.&nbsp;<\/p>\n\n\n\n<p>3.7.&nbsp;Gottsu&nbsp;will send you a notification email including an EMS tracking number when&nbsp;Gottsu&nbsp;have shipped your order (you can track your order through&nbsp;<a href=\"https:\/\/trackings.post.japanpost.jp\/services\/srv\/search\/input?locale=en\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/trackings.post.japanpost.jp\/services\/srv\/search\/input?locale=en<\/a>).&nbsp;&nbsp;<\/p>\n\n\n\n<p>3.8. All products purchased through the&nbsp;official&nbsp;Gottsu&nbsp;online shop&nbsp;will not be charged shipping.&nbsp;&nbsp;<\/p>\n\n\n\n<p>3.9.&nbsp;Gottsu&nbsp;is not responsible if any item is lost or damaged during shipping.&nbsp;&nbsp;<\/p>\n\n\n\n<p>4. Exchange policy&nbsp;<\/p>\n\n\n\n<p>4.1&nbsp;Gottsu&nbsp;does not issue refunds for any reason.&nbsp;<\/p>\n\n\n\n<p>4.2 If a mouthpiece is damaged&nbsp;(such that it affects playability) during shipping,&nbsp;Gottsu&nbsp;will exchange it for an identical model.&nbsp;&nbsp;<\/p>\n\n\n\n<p>4.3.&nbsp;Gottsu&nbsp;will exchange the mouthpiece only if it has not been played.&nbsp;<\/p>\n\n\n\n<p>4.4. You are required to provide pictures as proof within 3 days of receiving the mouthpieces. Your receiving date will be based on EMS tracking, \u201cFinal Delivery\u201d date.&nbsp;<\/p>\n\n\n\n<p>4.5.&nbsp;Gottsu&nbsp;will send a replacement mouthpiece only after we have received the damaged one.&nbsp;&nbsp;<\/p>\n\n\n\n<p>4.6.&nbsp;Gottsu&nbsp;will refund the cost of shipping for the returned mouthpiece if you send us a picture of the receipt.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In order to make a claim for a mouthpiece that is damaged during shipping, take pictures that clearly show all damage (including the box if it was damaged), and&nbsp;email them to the email address that you received EMS tracking number from.&nbsp;&nbsp;We will review your claim to verify if the mouthpiece is qualified to be replaced, and will email you with a replacement confirmation.&nbsp; After your replacement is confirmed, return the damaged mouthpiece to us, and we will send you a replacement of identical model and size.&nbsp; DO NOT PLAY THE MOUTHPIECE IF IT ARRIVES DAMAGED, OR WE WILL NOT REPLACE IT.&nbsp;&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gottsu Online Shop Policy By purchasing any&nbsp;Gottsu&nbsp;product(s) from the&nbsp;Gottsu&nbsp;Online Shop, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":726,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"https:\/\/gottsu.jp\/?page_id=982","vkexunit_cta_each_option":"","footnotes":""},"class_list":["post-991","page","type-page","status-publish","has-post-thumbnail","hentry","en-US"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/pages\/991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/comments?post=991"}],"version-history":[{"count":1,"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/pages\/991\/revisions"}],"predecessor-version":[{"id":993,"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/pages\/991\/revisions\/993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/media\/726"}],"wp:attachment":[{"href":"https:\/\/gottsu.jp\/wp-json\/wp\/v2\/media?parent=991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}